Onsite (General) Manager
Job Title: General Manager
Organization: Semicolon Books
Location: Both Chicago Locations. Beginning/training at Halsted St location and expanding to East Garfield Park location in May 2024
Job Summary: The Onsite Manager at Semicolon is responsible for overseeing all aspects of the bookstore's operations, managing staff, promoting the nonprofit's mission, and ensuring the store's financial sustainability. This role involves strategic leadership, community engagement, and efficient management of resources to achieve the organization's goals.
Key Responsibilities:
Leadership and Team Management:
Provide strong leadership to the bookstore's staff, volunteers, and interns.
Recruit, train, and motivate a diverse team to excel in their roles.
Foster a positive and inclusive work environment.
Financial Management:
Develop and manage the bookstore's budget, including revenue generation and expense control.
Monitor financial performance, track sales, and analyze key financial metrics.
Identify and pursue fundraising opportunities, grants, and partnerships to support the nonprofit's mission.
Inventory Management:
Oversee the selection, procurement, and merchandising of books, merchandise, and other inventory.
Implement pricing strategies to maximize revenue while staying competitive.
Ensure efficient inventory management practices, including stock rotation and restocking.
Customer Service and Community Engagement:
Maintain a high level of customer satisfaction by ensuring a welcoming and knowledgeable staff.
Address customer inquiries, concerns, and feedback.
Develop and maintain strong relationships with the local community, customers, and donors.
Event Coordination:
Plan and coordinate events such as author readings, book signings, workshops, and community outreach programs.
Promote events to attract a diverse audience and increase engagement with the nonprofit.
Marketing and Outreach:
Develop and implement marketing strategies to promote the bookstore's mission, events, and programs.
Maintain an active presence on social media and engage with the community.
Collaborate with local organizations and partners to expand the nonprofit's reach.
Compliance and Reporting:
Ensure compliance with nonprofit regulations and legal requirements.
Prepare regular reports on the bookstore's performance for the board of directors.
Maintain accurate records and documentation.
Qualifications:
Bachelor's degree in business administration, nonprofit management, or a related field (preferred).
Proven experience in nonprofit management or a similar leadership role.
Strong leadership and team management skills.
Financial management and budgeting experience.
Excellent communication and interpersonal skills.
Knowledge of the book industry and a passion for literature and reading.
Ability to work collaboratively with diverse stakeholders.
Proficiency in computer software and point-of-sale systems.
Commitment to the mission and values of our organization.